Dr. John Øvretveit is director of Research and professor of health care innovation implementation and evaluation at the Medical Management Centre, The Karolinska Institute, Stockholm (http://ki.se/en/people/johovr) and previously professor of Health Policy and Management at Bergen University Medical School, Norway and at the Nordic School of Public Health, Gothenburg, Sweden. John's work is based on the belief that organisation and management can bring out both the best and the worst in us, and that the right organisation design is critical for effective healthcare. He was awarded the 2014 Avedis Donabedian international quality award for his work on quality economics and has served for 11 years as a board member of the USA joint commission international and is chair of their healthcare quality and safety standards committee. Translations of some of his 300 peer-reviewed scientific papers and books have been made into ten languages. Six books have won publications awards, including twice winner of the European Health Management Association Award and the Baxter health publication of the year prize, for "Action Evaluation" (2002) and "Health Service Quality" (1992).