Edward Kelley, PhD is director of the Department of Service Delivery and Safety at the World Health Organization. In this role, he leads WHO's efforts to strengthen the safety, quality, integration and people-centeredness of health services globally and is the lead for WHO's work on strengthening health systems and security. Dr Kelley has also been leading health systems work within WHO's Ebola and Zika response teams. He manages WHO's work in a wide range of programs, including health services integration and regulation, patient safety and quality, blood safety, injection safety, transplantation, traditional medicine, essential and safe surgery and emerging areas, such as mHealth for health services, and genomics. Prior to joining WHO, he served as Director of the National Healthcare Reports for the U.S. Department of Health and Human Services in the Agency for Healthcare Research and Quality. These reports track levels and changes in the quality of care for the American health care system at the national and state level, as well as disparities in quality and access across priority populations. Dr Kelley also directed the 28-country Health Care Quality Improvement (HCQI) Project of the Organisation for Economic Co-operation and Development (OECD). Prior to this, Dr Kelley served as a Senior Researcher and Quality Assurance Advisor for the USAID-sponsored Quality Assurance Project (QAP) and Partnerships for Health Reform Project Plus (PHRPlus). In this capacity, he worked for ten years in West and North Africa and Latin America, directing research on the Integrated Management of Childhood Illness in Niger. Prior to this, Dr Kelley directed the international division of a large US-based hospital consulting firm, the Advisory Board Company. His work over two decades has focused on strengthening links between health security issues and the quality, safety and organization of health services, including metrics and measurement in health services and health systems improvement approaches and policies.