Tom Delbanco, co-founder of OpenNotes (www.opennotes.org), is the Richard and Florence Koplow - James Tullis professor of general medicine and primary care at Harvard Medical School. Until 2002, he was chief of the Division of General Medicine and Primary Care at Beth Israel Deaconess Medical Center in Boston, a unit he created and led for more than 30 years. Educated at Harvard College and the Columbia College of Physicians and Surgeons, Tom led the establishment of one of the first primary care practice and teaching programs at an academic health center. Subsequently, he created the Harvard Medical School Faculty Development and Fellowship Program that has now trained more than 250 general internists for academic careers. Tom served in Congress as a Robert Wood Johnson Health Policy Fellow in 1978-9 and is one of the founders of the Society of General Internal Medicine, serving also as its president in 1986. He was the founding chair of the Picker Institutes in the USA and Europe, organizations that document patient experiences and work with patients to improve health services. He earned an M.D. and an MACP. He most recently served on the faculty of Session 356, Through the Patient's Eyes: Collaboration between Patients and Health Care Professionals, in 1998.